Welcome to the giftsundertree FAQ page.

Here you can find answers to common questions about shipping and delivery.

As most of our products are made according to individual customer requirements, specifications and production conditions may vary from project to project. If you cannot find the answer you need, please contact us with your product requirements for more detailed assistance.

1. Do you ship internationally?

Yes. We support international orders and can arrange shipments to customers in many countries and regions worldwide.

Available shipping methods depend on the destination country, shipment weight, carton volume, delivery deadline, and order quantity.

For each order, we can recommend an appropriate shipping option based on cost and delivery requirements.

2. What shipping methods are available?

Include international express courier, air freight, sea freight, rail transportation, or other suitable logistics solutions.

Express delivery is usually faster and is often suitable for samples and smaller shipments.

Air freight may be suitable for medium-sized orders requiring faster delivery, while sea freight is generally more cost-effective for larger bulk orders where the delivery schedule is more flexible.

3. How long does shipping take?

Shipping time depends on the selected transportation method and destination.

International express shipments may arrive much faster than sea freight, while large ocean shipments require additional transportation and customs-clearance time.

Transit time is separate from production time.

Before placing an order, please let us know your required delivery date so that we can evaluate both production and transportation schedules.

4. How long does production take?

Production time depends on the quantity, customization complexity, material availability, printing method, packaging requirements, and current production schedule.

Simple orders using standard materials may be completed faster than projects requiring custom-dyed fabric, special accessories, complicated printing, or completely new bag structures.

We will provide an estimated production schedule when confirming your order.

5. Can you arrange urgent orders?

We will evaluate urgent orders individually.

If suitable materials are already available and the required production process is relatively simple, we may be able to shorten the production schedule.

Express shipping can also reduce transportation time for smaller orders.

However, urgent production depends on factory capacity, quantity, customization requirements, and material availability, so please contact us as early as possible if your order has a fixed event or launch date.

6. Can you ship directly to my warehouse or fulfillment center?

Yes, in many cases.

We can arrange shipment to commercial addresses, warehouses, fulfillment centers, offices, retailers, event locations, or other designated delivery addresses.

If the receiving facility has specific requirements regarding carton labels, barcodes, carton dimensions, booking appointments, palletization, or shipping documents, please provide these requirements before packaging and shipment.

7. Can you ship to multiple addresses?

This may be possible depending on the order.

If one production order needs to be divided and shipped to several stores, offices, warehouses, customers, or event locations, please provide the shipping addresses and quantities for each destination before shipment.

Additional sorting, packaging, documentation, and transportation fees may apply.

8. Are customs duties and import taxes included in the price?

This depends on the agreed shipping terms.

International shipments may be subject to import duties, VAT, customs fees, brokerage charges, or other taxes imposed by the destination country.

Unless the quotation specifically states that these costs are included, the customer may be responsible for applicable import charges.

We recommend confirming the shipping terms with us before placing the order.

9. What happens if the shipment is delayed?

International transportation can occasionally be affected by customs inspections, weather, port congestion, carrier delays, flight changes, holidays, strikes, government restrictions, or other circumstances beyond our direct control.

If a shipment is delayed, we will assist in communicating with the logistics provider and provide available tracking or shipping information.

For orders linked to an important event or launch date, we strongly recommend allowing additional time for unexpected delays.

Still Have Questions?

If you have questions about shipping, delivery, please contact us and provide as much information as possible about your project.

Our team will review your requirements and help you determine a suitable solution for your custom canvas bag project.